Privacy policy
We use cookies on our Website. Cookies are small text files sent by a web server to your web browser and saved locally on your computer. The cookie allows the server to uniquely identify the browser on each page. Cookies do not cause any harm to your computer and do not contain viruses. We use the following categories of cookies on our Website:
  • Category 1: Strictly Necessary Cookies These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for such as remembering your login details or data provided for a booking cannot be provided.
  • Category 2: Performance Cookies These cookies collect information on how people use our website. For example, we use Google Analytics cookies to help us understand how users arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, booking experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
  • Category 3: Functionality Cookies These cookies remember choices you make such as the country you visit our Website from, language and search parameters such as number of guests, hotel, time of stay. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.

Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first and third-party cookies. Search for "cookies" under your web browser's “Help” menu for more information on cookie management features available to you. You can enable or disable cookies by modifying the settings in your browser. You can also find out how to do this, and find more information on cookies at However, if you choose to disable cookies in your browser, you may be unable to complete certain activities on our websites or to correctly access certain parts of it. If you would like more information about interest-based advertising, including how to opt-out of these cookies, please visit

General regulations
1. The purpose of SIA Welkom is to provide accommodation and food services to guests. Thereby,
SIA Welkom respects your privacy and undertakes to protect it in accordance with this Privacy Policy (hereinafter - Privacy Policy).The purpose of this Privacy Policy is to provide you with information on the purpose for which SIA Welkom obtains personal data, data volumes and data processing deadlines, data protection, and informs you about your rights and obligations.
2.When processing personal data, SIA Welkom complies with the applicable laws and regulations of the Republic of Latvia, Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regarding to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) (hereinafter - the Regulation), as well as other laws and regulations in the area of privacy and he processing of personal data.
3.SIA Welkom Privacy Policy applies to any person whose personal data is processed by SIA Welkom and applies to the processing of personal data irrespective of the form in which you or any other person has provided personal data: on the web page of SIA Welkom, in paper form or by phone.
4. Welkom's Cookie Policy is available on the website at:
Identity and contact details of the manager
5. Managerial identity and contact information: SIA Welkom, Reg. No. 40003744554; Kr. Valdemāra iela 7, Rīga, LV-1010, phone: 67338830, e-mail:; Website address:
6. For communication on data protection issues, please send an e-mail to: Contact person: Ervins Lazdins, tel. Number: 25121283
Purposes for the processing of personal data and data types
7.Welkom Ltd processes the following personal data for the following purposes:
7.1. Customer's name, surname, personal identification number, document (passport or ID card) number and expiration date, e-mail address, telephone number, signature and video record in hotel's public premises. For hotel accountancy purposes, for communication purposes and marketing purposes.
7.2. Carry out business activities; verify the client's identity prior to entering into a contract; to ensure fulfillment of contractual obligations; eliminate financial risks; keep customer applications and submissions for different services including those made orally, by calling, by e-mail, on the homepage, etc.
7.3. For the provision of services and the development of new services, Provide communication with the hotel's clients, provide the latest marketing information, inform about discounts, events, and update the customer's consent to receive such offers.
For reviewing and processing objections / claims; keeping customers; loyalty; satisfaction measurement; Website maintenance and improvement. For business analysis: statistics and  planning, measuring efficiency;report preparation; customer surveys; risk management activities.
Legal basis for processing
8. The legal basis for the processing of personal data by SIA Welkom.
9. Article 7 of the Accounting Law of the Republic of Latvia. (Annex 1)
9. Hotrec Guidelines Part 1, Section 7. (Annex 2)
10. MK regulations no. 585 (Annex No 3)
11. Article 5 of the Law on Archives of the Republic of Latvia. (Annex No 4)
Processing, protection and storage of personal data
13. For the protection of your personal data, SIA Welkom uses various technical and organizational security measures. Your personal data is stored on a secured server and is accessible to a limited number of people, only to authorized persons.
14. The recipients of your personal data are SIA Welkom; Baltic Hospitality & Retail Systems OÜ, The Rocket Science Group LLC, as well as supervisory authorities that request your personal data in the cases and in accordance with the procedures specified in the regulatory enactments of the Republic of Latvia.
15. The length of time the personal data will be stored - 3 years.
16. The provisions of the internal information systems of the Baltic Hospitality & Retail Systems OÜ are set out in Appendix 2 to the GDPR Handling Contract.
17. Any person has the right at any time to withdraw the consent for the processing of data in which case further processing of the data based on the prior consent for the particular purpose will not be performed.
 In the event of a conflict situation, personal data will be stored for as long as necessary to resolve the situation.
18. All information necessary for the fulfillment of the legal obligation attributable to SIA Welkom shall be kept for as long as necessary for the purpose of the processing of personal data in accordance with applicable regulatory authorization.
19. For determining the period of storage of personal data, the following criteria are used:
19.1. While in the manner prescribed by external regulatory enactments you or SIA Welkom can realize your legitimate interests (for example, examining claims, protecting rights, resolving issues, pursuing a lawsuit or compliance with a limitation period, etc.);
19.2. As long as one of the parties has a legal obligation to store the data. After the criteria mentioned in this paragraph are not applicable, your personal data is erased or destroyed, or transferred to the State Archives in accordance with the requirements of the regulatory enactments.
20. You have the following rights:
20.1. Obtain the information specified in regulatory enactments regarding the processing of your personal data or the limitation of processing, or the right to object to processing (including the processing of personal data performed on the basis of the legitimate interests of SIA Welkom). This right is enforceable to the extent that the processing of data does not arise from the obligations of SIA Welkom which are imposed on it by the applicable regulatory enactments and are in the public interest;
20.2. Receive your personal data that you have provided / processed.
Concluding Question
21. Welkom Ltd is authorized to make changes or additions to this Privacy Policy by publishing the current version of Privacy Policy at the Welkom web site section: